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Back of House Support

We help family-owned, Australian small businesses with their BOH Admin & Customer Support so they can focus on providing their customers with an unique experience and allow them time to grow their business or simply just find their work-life balance.
So, you're saying you can handle all our admin needs?
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Our Talents

HHS strives as accomplished professionals in providing invaluable back of house support to family-owned small businesses. Our services include expertly managing reservations to ensure optimal occupancy rates, handling multiple diaries and scheduling logs, efficiently managing email communications to keep stakeholders informed and engaged, promptly addressing customer queries to enhance guest satisfaction, and overseeing business phone lines. Additionally, we aim to excel in the crucial task of onboarding new team members, ensuring the accounts all balance and creating & updating official documents. We strive to ensure all businesses feel supported and therefore allowing business owners to focus more on their front of house, allowing them the time to look at expansion opportunities or simply just assisting their mental health through allowing a better work-life balance.

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Support Options

At HHS, we specialise in providing comprehensive back-of-house support for small businesses, covering booking management, reception services, and general business administration. Our tailored solutions alleviate the burden of administrative tasks, allowing small businesses to focus on their core operations and growth strategies. With our expertise in streamlining processes, managing bookings efficiently, and delivering exceptional customer service, businesses can enjoy increased efficiency, improved customer satisfaction, and ultimately, greater success in their ventures. Let us handle the behind-the-scenes tasks so you can concentrate on what truly matters—nurturing and expanding your business.

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Booking Management

At HHS, we offer comprehensive booking management services tailored to your needs.


Whether you require assistance with managing your existing booking system on a one-off basis or prefer ongoing support, we're here to help.


Our expert team can provide training for both new and existing staff, ensuring they walk away with a strong understanding of the  importance of exceptional customer service and how your booking processes work inside & out.


Additionally, we specialise in creating standard operating procedures (SOPs) customised to your business requirements, ensuring consistency and clarity in your operations.


Moreover, we also offer diving deep into researching your booking process, providing valuable feedback on how it is tracking and then optional solutions to the areas which may require improvement.


Let us streamline your booking management so you can focus on delivering outstanding service to your customers.

See pricing in our guide below or book a discovery call to have a tailored package put together especially for you.

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Reception Services

At HHS, we offer professional phone management and receptionist services tailored to meet the unique needs of your business. By entrusting us with your phone duties, you can reclaim valuable time to focus on executing your core tasks with precision and efficiency. Our dedicated team is committed to delivering top-tier service, ensuring that every caller receives the attention and assistance they deserve. With our reliable support handling your phone communications, you can confidently prioritise your work knowing that your business is in capable hands.

See pricing in our guide below or book a discovery call to have a tailored package put together especially for you.

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Business Administration

At HHS, we understand the challenges of managing the day-to-day administrative tasks that can consume valuable time and resources. That's why we offer comprehensive business administration services tailored to meet your specific needs. Whether you require assistance with invoicing, inbox management, data entry, document organisation, CRM support, or any other administrative tasks, our dedicated team is here to help. Whether it's a one-off project or ongoing support, we're committed to providing efficient and reliable assistance, allowing you to focus on your core business activities. Let us handle the administrative workload so you can concentrate on driving your business forward.

See pricing in our guide below or book a discovery call to have a tailored package put together especially for you.


CLient Love

I have had the pleasure of working closely with Peter Hyer for five years, and I can confidently say that he is an exceptional individual in both personal and professional aspects.


Peter and I collaborated on various event and office projects during our time together, and his contributions were invaluable. He possesses a remarkable work ethic, unwavering commitment, and an insatiable drive for success. These qualities consistently shone through in every task he undertook.


What sets Peter apart is not only his dedication but also his delightful personality. He is a true team player, always ready to support his colleagues and make the work environment enjoyable. His reliability is second to none, and you can always count on him to deliver results on time.


Recently, Peter embarked on a new venture as a virtual event planning and hospitality admin. Given his skill set and character, I have no doubt that he will excel in this endeavour as well. He brings a rare combination of professionalism and approachability to everything he does.


I wholeheartedly endorse Peter and believe that his future clients will benefit immensely from his expertise and commitment. It was a privilege to work alongside him, and I look forward to seeing his continued success.

Wendy Tran

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